Volunteer Support Manager


 Responsible to: Senior Staff Management and Head of Operations
Responsible for: Assistant Volunteer Support Managers, Supervisors, Peer Mentors, volunteer experience
Location: Sri Lanka
Minimum 12 months
Start Date:
Competitive overseas salary plus expenses and accommodation stipend

SLV.Global is a mental health organization, which provides degree-specific volunteer placements in Sri Lanka and Indonesia. Our placements offer psychology students and graduates the chance to promote positive mental health in a multitude of professional environments with varying client groups. Volunteers on placement teach English, work with children and with people who have specific needs and mental health concerns.

We offer project and cultural awareness training, leadership opportunities and encourage volunteers to contribute to the continued growth and development of the team and its projects. The SLV.Global team strives to make a positive, responsible, and sustainable impact in the communities where we work.

Summary of the Role:
As part of the Senior Management and International Volunteer Experience Team, you are responsible for delivering SLV.Global’s placements to the highest possible standard. The role involves overseeing the smoothest possible running of the placement content and optimizing volunteer experience.

Responsibilities include, but are not limited to; Maximising volunteer experience by training and supporting volunteers and the Volunteer Experience Team comprising of; Assistant Volunteer Support Managers, Supervisors, and Peer Mentors. As the most senior member of the Volunteer Experience Team in Sri Lanka, you will act as a link to London head office with regards the operation and delivery of the placements and events relating to it, including safety and security.

Principal Accountabilities and Responsibilities:
• Motivation and pastoral support for those on the Volunteer Experience Team and for volunteers
• Ensure placements meet agreed standards and expectations
• Lead organization training for volunteers and managers as required

Support & Crisis Management:
• Take lead in managing and supporting the volunteers and the Volunteer Experience Team so that they can achieve SLV.Global’s aims. Including but not limited to; team building, briefing, providing advice and guidance, and giving practical training and moral support and supervision.
• Support a team of Assistant Volunteer Support Managers, Supervisors, and Peer Mentors to ensure pastoral needs of volunteer teams are met to the highest possible standard
• Provide weekly supervision and coaching for all Assistant Volunteer Support Managers
• Providing the highest level of pastoral care relating to volunteers physical and mental health
• Responding and reacting to any placement concerns relating to the overall volunteer experience
• Supporting volunteers in session planning to ensure maximum volunteer and service user experience
• Manning a 24/7 emergency contact line on rotation
• Supporting teams at projects, ensuring we are meeting our obligations to the projects and volunteers
• Ensuring basic standards of accommodation are met and improve volunteer experience where necessary
• Creating content to celebrate the end of volunteers placements
• Maintaining, improving and attending volunteer jungle break where necessary
• Be the point person in crises - following policy and procedure and communicating with UK Head Office

• Monitoring incidents in country and initiating follow-up
• Contribute to and ensure effective, timely and efficient weekly communications with UK Head Office, including health and safety, mental health, homestays, and finance matter as and when necessary
• Overseeing and managing any disciplinary action as required

Training & Future Development:
• Developing content and leading the delivery of all volunteer induction training
• Leading management training for Assistant Volunteer Support Managers and Supervisors
• Assessing the need for extra training based on volunteer feedback
• Reviewing Volunteer Experience Team contracts and setting goals for professional development
• Monitoring impact at projects for service users
• Monitoring Project Feedback to maintain sustainability
• Action any changes relating to project feedback to improve volunteer experience

Skills and Experience Essential:
•  A kind, compassionate, can-do attitude
• People-focused with excellent communication, facilitation and diplomatic skills with the ability to lead by example, demand excellence and adapt their leadership style to the situation
• Proven ability to deliver high-quality training and experiential learning in an effective and safe way for youth and adult audiences using a variety of media and styles to maximize learning and outcomes
• Experience of working with and motivating volunteers from different backgrounds, nationalities, and ages
• Experience of working in a different culture from that of your home nation
• Experience of working with and developing young people
• Ability to motivate and support staff to achieve success consistently
• Have high levels of integrity and sound judgment
• Be a strong and flexible team player
• The ability to deal with conflict and overcome challenges
• Excellent planning and organizational skills with the ability to prioritize and organize a heavy workload, work autonomously on own initiative both re-actively and proactively.

• Previous experience either with SLV.Global or a similar organization as volunteer manager/team leader level or of similar responsibility
• Working knowledge of the mental health sector at home or abroad

Application Process:

To start the process, please fill out the form below and we’ll be in touch with the next steps:

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