Patient Experience Researcher

Patient Experience Researcher
 

Overview

We are looking for volunteers for a minimum of 3 hours per week for a negotiable period to gather feedback from patients and service users about their hospital experience.

Gathering patient and service user feedback is a top priority for the Homerton University Hospital NHS Foundation Trust. We were the first hospital in the UK to use a hand-held survey device to get almost instant information about a patient’s experience in a particular ward or department. We continue to use an electronic device to gather information and get comments on patient and service user care.

We are now recruiting university and college students who are able to help carry out our surveys. By volunteering in this role, you will support us to find out the views and opinions of people using the hospital services. We use the information you gather to inform any necessary improvements to our work. Survey results are made public so that everyone can see which hospitals, clinics, wards and departments are providing the best patient care.

Tasks:

- To approach patients or service users in a particular area asking them to take part by completing the survey
- Explain the relevance and importance of their feedback to patients and service users
- Encouraging visitors to provide feedback via iPads or paper surveys
- If a patient wants to provide further feedback, has questions or wishes to make a complaint, assisting them with this.
- Referring patients to the correct person in charge for specific complaints or queries
- Signposting patients, their family and carers to information, support services or activities available if this comes up in conversation or letting the clinical team know if a patient identifies any medical needs
- To feedback to the Volunteer Supervisor any areas of concerns with using the electronic devices.

How could I benefit from this role? 

You will have the opportunity to learn about NHS systems and procedures which may benefit those seeing a career in the health service.

You will get to meet and volunteer alongside NHS professionals and informally learn from their experiences and practice.

You’ll get to share your ideas on ways in which the role could be developed or expanded based on your experience of volunteering as a Patient Experience Researcher. This could include helping with the analysis of survey results.

You will be required to speak with sensitivity to a diverse range of people from a variety of backgrounds and with a broad range of experiences. This could help you develop your communication skills and your self confidence

You will have access to the Trust’s induction programme and to ongoing support from our volunteer programme staff.

Your travel expenses will be reimbursed up to an agreed maximum on production of receipts

Volunteers with us for 6 months or more will be provided with a performance based reference.