Assistant Volunteer Support Manager (Abroad)

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Responsible to: Volunteer Support Manager and Senior Management Staff
Responsible for: Supervisors, Peer Mentors and volunteer experience
Location: India/ Bali
Agreement: We would like a minimum commitment of 12 months
Start date: TBC
Expenses: All expenses covered

SLV.Global is a mental health organisation, which provides degree-specific volunteer placements in Sri Lanka, India and Indonesia. Our placements offer people the chance to promote positive mental health in a multitude of professional environments with varying client groups. Volunteers on placement teach English, work with children and with people who have specific needs and mental health concerns.

We offer project and cultural awareness training, leadership opportunities and encourage volunteers to contribute to the continued growth and development of the team and its projects. The SLV.Global team strive to make a positive, responsible, and sustainable impact in the communities where we work.

Summary of the role:
As an Assistant Volunteer Support Manager you are a senior part of the Volunteer Experience Team and are responsible for maximising volunteer experience, through pastoral care, project support and training. As an integral part of the management team you are responsible for delivering the placement to the highest possible standard, by providing volunteers with extra support and guidance. This role is directly line managed by the Volunteer Support Manager.

Maximising volunteer experience consists of, but is not limited to; pastoral care for volunteers, motivation, support and training in the preparation and execution of sessions, responding to moderate/minor incidents and providing volunteer teams with the necessary training to optimise their time on placement. As an Assistant Volunteer Support Manager you will be responsible for developing and assisting with the training, management and support of the Volunteer Experience Team.

Primary Responsibilities:
• Providing pastoral care and support to volunteer teams and Volunteer Experience Team
• Main conduit of communication between the Volunteer Experience Team and the Volunteer Support Manager
• Providing training, support and guidance to the Supervisors and Peer Mentors, ensuring all are aware of SLV.Globals key aims and ethos, to enable them to provide the required amount of support and knowledge to the volunteer teams

Support & Crisis Management:
• Providing pastoral care to volunteer teams, assisting with any physical and emotional concerns
• Attending hospital visits with volunteers as required, providing pastoral care
• Motivate and support volunteers when planning quality sessions to promote positive mental health.
• Attending sessions and trial and test workshops, to ensure quality
• Attend volunteer accommodation and social events, to maximise volunteer experience
• Be present at weekly feedback meetings to record information
• Maintaining, improving and attending volunteer Jungle Break when required
• Manning a 24/7 emergency contact line on rotation
• Provide weekly supervision and coaching Supervisors for professional development
• Providing pastoral support to volunteers in the event of a crisis
• Responding to moderate/minor level incident reports, providing follow-up care with volunteers

• Completing relevant volunteer health and safety documents
• Recording weekly feedback from the Volunteer Experience Team
• Assisting with any disciplinary procedures

• Assisting with volunteer induction and placement training
• Assisting and Leading Volunteer Experience Team training

Essential Skills and Experience:
• A kind, compassionate and can-do attitude
• Having a person-centred approach to your way of working with excellent levels of communication and interpersonal skills, social intelligence and sound and fair judgement
• Previous experience of working in a team to achieve a common goal and motivating, leading and supporting a small team of adults, to maximise levels of success
• Previous experience of motivating large teams of volunteers from different backgrounds to achieve excellent results and experience of working in a different culture to your home-nation
• Proven ability to deliver high quality training, using a multitude of mixed media methods to maximise learning outcomes
• Proven ability of the organisational and forward-thinking skills needed to recognise and prioritise a heavy-workload
• The ability to work work autonomously, using initiative to be able to respond both proactively and reactively

Desirable Skills and Experience:
• Experience/ knowledge of the mental health sector of your home-country or abroad

Application Process:
Please send your CV to [email protected]

Aurora Trentin